Where it started
The head office coordinated deliveries with six warehouse managers spread across India — over phone calls and spreadsheets. Appointments clashed, nobody could say who approved what, and every question meant another call.
The first version did one thing well: the office scheduled delivery appointments on a calendar, warehouse managers approved them from a mobile app, and every action left a trail. Simple, and enough.
Then it grew with the business
Over the next year, module by module, as the client's operations demanded:
- Capacity-aware scheduling. Each warehouse sets its own daily limits — say, six appointments or fifty cases a day. Bookings over the limit are blocked automatically and escalate to a senior manager, who can override with their name on the decision.
- Goods-receipt discrepancy tracking — 556 discrepancies caught and resolved through the system instead of arguments.
- Proof-of-delivery tracker — 10,497 documents and counting.
- Inwards, courier and return-to-vendor tracking — over a thousand more documents that used to live in scattered spreadsheets.
Midway through, we migrated the mobile app to a full web platform without interrupting daily operations.
Where it is today
More than 85 people across India work in the system daily. 3,091 delivery appointments went through it in one year. What used to live on a pile of spreadsheets is one process-optimised dashboard — and the client is growing rapidly on top of it.
The part we're proudest of: this system started small and earned every module. We didn't sell a platform — we solved the next problem, every time, for over a year. That's what working with us is like.